Client advisor

The Community Service Centre runs accessible drop-in sessions where residents can go to ask any questions they may have about housing, work and wellbeing.
This may include advice and information relating to the WMO, assistance with completing forms, dealing with letters from the government, help with administrative tasks and matters relating to benefits and income-support measures, as well as referrals to other welfare organisations.

We work in partnership with, amongst others, local social teams, dbieb and the Tax and Customs Administration. The 23 drop-in consultation sessions take place at around 14 locations, including neighbourhood rooms, dbieb and community centres in Leeuwarden and Stiens.

We are looking for new volunteer client advisers for the Neighbourhood Service Points in Leeuwarden’s neighbourhoods. Client advisers help residents with their enquiries on a wide range of topics. This includes tasks such as helping them apply for benefits and allowances.

A relaxed working environment, great colleagues, short lines of communication, and the chance to make a real difference.
It is important that you have good communication skills; you can gain the necessary knowledge whilst working with us, as you will be mentored by an experienced colleague and will receive courses and training.

Twice a year, Buurtservicepunt treats its staff to some refreshments. At the end of the year, you’ll receive a lovely token of appreciation from Buurtservicepunt in recognition of all your hard work. 

• Affinity with the target group
• Communication skills, both verbal and written
• Good listening skills
• Empathy
• Open and reliable
• Proactive/initiative
• Social/people-oriented
• Computer skills
• I’d be happy to be available for a longer period. Are you interested? If so, please send an email, attaching your CV if you wish.