Dealing with different types of customers

In this course, you will learn how to recognise different types of customers and how best to deal with them. 

Do you know that feeling of helplessness when, after a few unpleasant experiences, you see yet another unpredictable customer walking into the shop? Every customer seems different; how will this one behave? It feels as though you can hardly predict it. Fortunately, that isn’t true. Customers can easily be categorised into specific types. Once you know these types, you can tailor your approach accordingly. In this online course, you’ll learn to categorise customers using models. This will make you feel much more confident when dealing with customers.

Aim of the course
The online course 'Customer Types' helps to improve sales skills and customer service, particularly for retail staff.

What will you be able to do or know after the course?
- Knowledge of various customer profiling models
- Dealing more effectively with aggressive, dominant, hesitant, insecure, rational, headstrong, emotional, taciturn and talkative customers
- Improving sales skills
- Knowing how to come across as more customer-friendly
- More confident when dealing with customers

Duration and workload
The 'Customer Types' e-learning course takes approximately 9 hours to complete. To get the most out of your online training, please make use of the supporting learning materials. The total study load is 10 hours.

If you choose this e-learning course, you will be directed to an online learning environment set up specifically for the Volunteer Academy. There, you will need to create an account to access this e-learning course. You can then use these login details to access several other e-learning courses.