Effective communication in the workplace

Everyone has a vague idea of what communication is. Through the internet, TV and other media, you regularly come across snippets of information about the theory behind an effective communication process. This online course presents all the key points in a clear and organised way. 

This course will enhance your overall employability and self-image. It will teach you how to strengthen your self-management skills, improve your social skills and manage people and tasks more efficiently. As such, the course focuses on your career and/or on professionalising your work. The course is suitable for entrepreneurs, people looking to change careers and those with professional ambitions.

Aim of the course
The online course 'Communicating More Effectively' gives you a better understanding of the communication process, including in the workplace. This will help you improve your own communication skills. 

What will you be able to do or know after the course?
- Knowledge of the basic principles of communication theory.
- Knowledge of various channels of communication, conversation techniques and forms of communication.
- An understanding of communication in the workplace (using real-life examples).
- Knowledge of the LSD technique (Listening, Summarising, Asking follow-up questions).
- Identifying the various stages of a conversation.

Duration and workload
The 'Effective Communication' e-learning course takes approximately 2 hours to complete. To get the most out of your online training, please make use of the supporting learning materials. The total study load is 3 hours.

If you choose this e-learning course, you will be directed to an online learning environment set up specifically for the Volunteer Academy. There, you will need to create an account to access this e-learning course. You can then use these login details to access several other e-learning courses.