Donor Administration Officer, Amivedi Foundation

Duties and responsibilities
Donor administration

· Processing, recording and verifying donor details.

· Recording changes in the accounting system.

· Processing one-off and regular donations.

· Identifying and correcting incorrect or incomplete data.

· Keeping the customer database up to date in accordance with the GDPR.

· Setting up and processing regular direct debits

Donor Contact

· Answering enquiries from donors by telephone, email and post.

· Sending thank-you letters, acknowledgements of receipt and other correspondence.

· Provide support for initiatives aimed at donor retention and relationship management.

· Ensuring that enquiries and complaints are dealt with accurately and in a customer-focused manner.

Fundraising support

· Providing support for fundraising campaigns, mailings and events.

· Selecting and supplying target audience lists.

· Preparing reports and analyses for fundraising purposes.

· Contributing ideas on how to improve administrative processes relating to donor management.

Scope of work
This is explicitly a voluntary role. The number of hours required will vary, depending on the size of the donor base and/or any relevant changes. Expenses incurred may be reimbursed in accordance with internal guidelines.

Areas of focus

· Accurate and up-to-date donor records.

· Timely and accurate processing of donations.

· Satisfied donors thanks to professional communication.

· Compliance with laws and regulations, including ANBI and GDPR obligations.

Reliable management information for the board and fundraising

Job requirements
Education and experience

· MBO+ or HBO level of working and thinking.

· Experience of administrative work.

· Experience with CRM, customer relationship management or donor management systems is an advantage.

· An interest in the non-profit sector or charitable organisations is desirable.

Knowledge and skills

· A good command of the Dutch language, both spoken and written.

· A good knowledge of Microsoft Office, particularly Excel.

· Be able to work accurately and meticulously.

· Numerical aptitude and administrative skills.

· Handling confidential information with discretion.

Competencies

· Customer- and service-focused.

· Accurate and quality-conscious.

· Honest and trustworthy.

· Independent and proactive.

· Strong organisational skills.

· Collaboration-oriented.